Frequently Asked Questions

Our Brookline location is at 77 Pond Ave, Suite 205C, Brookline MA, 02445, in the Greater Boston area. We also serve all of Massachusetts and can assist with transportation when needed to ensure you can access the care you need.

The name is short, memorable, and fun—reflecting our organization's focus on youth and family wellness. It's designed to be approachable and easy to remember for the young people and families we serve.

No, our services are available to all Massachusetts residents. We understand that transportation can be a barrier to treatment, so we offer transportation assistance to help ensure you can access the care you need. We also offer telehealth services for adolescents for certain therapeutic sessions, making it even easier to access care from anywhere in Massachusetts.

Yes! For families visiting our Brookline location, nearby hotels include the Courtyard by Marriott Brookline, Holiday Inn Brookline, and The Inn at Longwood Medical. For our Concord location, options include Concord's Colonial Inn, the Best Western at Historic Concord, and the Hawthorne Inn. Our team can provide additional recommendations based on your needs.

We offer full-day, half-day, and outpatient therapy programs for children (ages 8–12) and adolescents (ages 13–17). Each program is tailored to meet the unique developmental and therapeutic needs of the age group.

Day treatment is appropriate for those who need help reintegrating after a higher level of care (such as residential treatment or hospitalization) or who need additional support to maintain recovery and cope with mental health challenges while still living at home.

We accept most commercial insurance plans. We also offer a sliding-scale fee structure for Medicaid clients to help make treatment accessible. Our team can help verify your coverage and assist with the insurance approval process.

Yes, telehealth services are available for adolescents for certain therapeutic sessions. However, adolescents typically benefit most from in-person participation due to the social and interactive nature of group therapy.

Adolescents in our full-day program receive 1 hour of academic tutoring daily. This helps students stay on track with their education while focusing on their recovery and mental health treatment.

No, Kiwi Recovery provides a continental breakfast and lunch for all full-day program participants. We believe that proper nutrition is an important part of the recovery process.

Family involvement is strongly encouraged as it plays a vital role in the recovery process. Confidentiality and boundaries are discussed at intake to balance the client's autonomy with appropriate family support. We offer family therapy sessions and regular communication with families.

You can reach our intake department by phone at 617-798-9348 or by fax at 857-302-4898. Our team is available Monday through Friday from 8:00 AM to 4:40 PM to answer questions and guide you through the referral process. We also accept referrals via email at hello@kiwirecovery.com over the weekend.